Do you know who your customers are?

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THIS WEEK'S HIGHLIGHTS

Up and Down

How to stay positive when the economy is down

Can the Ego

Real leaders leave their egos at home

Balancing Act

What does "responsible leadership" really mean?

Too Clever?

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Knowing who its customers are is the foundation for any successful organisation. And as the US Federal Aviation Administration has demonstrated, getting this wrong can be disastrous.

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