Customer Service

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THIS WEEK'S HIGHLIGHTS

Up and Down

How to stay positive when the economy is down

Can the Ego

Real leaders leave their egos at home

Zero-Sum Myth

Was Ebenezer Scrooge the grand-daddy of the MBA?

Too Clever?

How do you manage brilliant people?
I'm up to my eyeballs with frustration at the direction many companies are taking with "e-mail only" customer service. It has reached the point where I will no longer do business with companies that won't talk with their paying customers.

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GOLDEN OLDIES - FROM THE MANAGEMENT-ISSUES ARCHIVE

A for Apathy

Overcoming apathy is the key to leadership.

Generation Y

Getting to grips with the new generation.

Play the Game

Here's how to deal with office politics.

Bad Beliefs

It's time to get rid of the beliefs that hold us back.