How to lose a customer in two steps or less

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THIS WEEK'S HIGHLIGHTS

Up and Down

How to stay positive when the economy is down

Can the Ego

Real leaders leave their egos at home

Balancing Act

What does "responsible leadership" really mean?

Too Clever?

How do you manage brilliant people?
When our shopping experience is negative, statistics show it takes only two such incidents and we're likely to shop elsewhere. That's not a lot of wiggle room. Think of it as "two strikes and you're out."

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GOLDEN OLDIES - FROM THE MANAGEMENT-ISSUES ARCHIVE

A for Apathy

Overcoming apathy is the key to leadership.

Generation Y

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Play the Game

Here's how to deal with office politics.

Bad Beliefs

It's time to get rid of the beliefs that hold us back.