The exponential power of dissatisfaction

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THIS WEEK'S HIGHLIGHTS

Up and Down

How to stay positive when the economy is down

Can the Ego

Real leaders leave their egos at home

Balancing Act

What does "responsible leadership" really mean?

Too Clever?

How do you manage brilliant people?
If 100 people have a bad shopping experience, a retailer stands to lose between 32 and 36 current or potential customers, according to the Retail Customer Dissatisfaction Study 2006.

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